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In this second webinar of the Climbing Gym Management Series, we'll dive into business culture. Defining your brand and operationalizing your business values can be challenging but is a key factor in differentiation and success. In this webinar with Gavin Heverly of Rise Above Consulting we break down the process:
- What is culture? And why it is so critical to being competitive and to retaining both customers and staff. Answer: values plus behavior
- Ways to determine a business's values and principles
- Tactics to operationalize your business's values
- How to drive high-performance business culture
