Job Title: Front Desk Staff
Location: Climbing Collective
Employment Type: Part-Time/Full-Time
Our Mission:
Our mission is to build a supportive community for both new and experienced climbers by offering fun, engaging, and challenging experiences facilitated by a friendly and supportive staff.
Job Summary
We are seeking a friendly, motivated, and organized Front Desk Associate to join our team at Climbing Collective. As the first point of contact for members and visitors, you will play a vital role in creating a welcoming environment, ensuring smooth operations, and providing excellent customer service. This position is ideal for someone passionate about climbing and has good interpersonal skills
Job Duties
- Greet and assist members and visitors with a warm and professional demeanor. Answer questions about memberships, classes, events, and gym policies.
- Handle member sign-ups, holds, and retail transactions using Approach. Promote climbing programs, classes, and merchandise.
- Ensure the front desk and common areas are clean and organized. Monitor the gym environment to maintain safety and order.
- Answer incoming calls and respond to inquiries, passing on messages to the appropriate staff.
- Verify waivers, memberships, and passes during check-in. Help new visitors complete waivers and understand gym rules.
- Assist with the setup and operation for events and competitions hosted by the gym.
- Handle customer concerns or complaints professionally, escalating issues to management as needed.
- Administer top rope and lead belay tests as well as auto belay orientations.
Required Qualifications
- Strong interpersonal and communication skills.
- Good attitude, attention to detail, and a strong work ethic
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills
- Able to lift at least 50lbs
- Able to move across uneven surfaces
- Familiarity with bouldering, top rope, and lead climbing (or willing to learn)
Perks
- Free membership and guest pass
- Free climbing/fitness/yoga classes
- Industry pro-deals
- Discounts on retail items
