Front Desk Job Description
Overview: Cultivate Climbing is currently looking for Front Desk staff to work across all three of our locations. We are primarily looking for full-time (30hrs-35hrs) with an emphasis on opening shifts.
Hourly rate: $16 per hour during training, raised to $17.50 after completion of training. Cultivate
pays bi-weekly and there are 26 pay periods in the year.
Front Desk Staff Responsibilities:
– Deliver outstanding customer service to all members and guests.
– Create and maintain a clean, organized, and presentable facility throughout the entirety of each shift.
– Greet customers, assist with check-in, and operate a computerized point-of-sale (POS).
– Develop and maintain in-depth knowledge of programs and products, with an emphasis on sales.
– Communicate clearly and effectively, particularly during Climber Orientations and Certifications.
– Ensure risk management, safety, and floor supervision at all times.
– Schedule, book, and facilitate lessons, clinics, group events, and other programs.
– Assist in coordinating events with schools, birthday parties, and other groups.
– Support management in facility operations as needed.
– Engage with digital media and content creation efforts.
Job Expectations:
– Minimum commitment of three shifts per week.
– Evening and weekend availability required.
– Dependable, punctual, and professional in all interactions.
– Uphold the highest standards of integrity and customer service.
– Demonstrate a team-oriented mindset by assisting with tasks assigned by management to ensure smooth facility operations.
– Assist in new hire training when applicable.
– Prioritize facility maintenance during every shift.
– Approach all responsibilities with a positive and proactive attitude.
Benefits & Compensation:
– Free membership to Cultivate Climbing.
– Significant discounts on retail and concessions.
– Access to employee pro deals (30 days after employment).
– Full-time staff: Guest membership benefits.
– Flexible scheduling.
To Apply: Email your resume to mail@cultivateclimbing.com
