Kilter Climbing Grips

Building Loyalty Through Customer Service Design (webinar ft. Gavin Heverly)

Your Customer Service Needs A Strategy

Customer service is more than “being nice”. It’s the complete process of meeting or exceeding the needs of your customers, which takes understanding what they value from your business. Done right, customer service design becomes an engine of retention that fuels your growth. Customer service builds customer loyalty.

Hosted by Gavin Heverly of Rise Above Consulting.

Elevate Climbing Walls

 

Climbing Business Journal

Climbing Business Journal is an independent news outlet dedicated to covering the indoor climbing industry. Here you will find the latest coverage of climbing industry news, gym developments, industry best practices, risk management, climbing competitions, youth coaching and routesetting. Have an article idea? CBJ loves to hear from readers like you!