Momentum Indoor Climbing inspires people of all ages to discover the joy of climbing through inclusive, community-driven experiences. As we continue to grow, we are seeking an experienced and energetic Program Director to lead programming across all Momentum locations.
The Program Director is responsible for the strategic leadership and operational success of Momentum’s youth, adult, camp, adaptive, and yoga programs. Reporting directly to the CEO, this role oversees Program Managers and Regional Yoga Managers while supporting company-wide program growth, staff development, and operational excellence.
This position is based in Holladay, Utah, and requires regular travel to Momentum locations.
ROLES AND RESPONSIBILITIES
Strategic Leadership and Planning
- Lead the strategic growth and operational success of Momentum’s youth, adult, camp, adaptive, and yoga programming across all locations
- Drive program innovation and participant growth by identifying industry trends, assessing community needs, and implementing high-impact initiatives
- Partner with executive leadership and program managers to establish goals, review performance metrics, and support long-term business objectives
- Represent Momentum within the climbing industry and cultivate strategic partnerships and community relationships
People Leadership and Management
- Lead, mentor, and develop gym-specific Program Managers and Regional Yoga Managers while fostering a collaborative and accountable team culture
- Oversee hiring, onboarding, training, and performance management for program leadership staff
- Support managers in developing strong operational systems, staff development practices, and participant experiences
- Hold managers accountable for operational standards, performance goals, and company policies
- Promote leadership growth, professional development, and consistent program standards across all locations
Program Operations and Administration
- Oversee the structure, quality, safety, and consistency of all Momentum programs
- Collaborate with managers to improve curriculum, staff training systems, operational tools, safety, and participant experiences
- Ensure operational systems, scheduling platforms, registration tools, and program information remain accurate and effective
- Monitor program performance, financial metrics, and operational efficiency while identifying opportunities for improvement
- Support major events, competitions, camps, and other company initiatives as needed
Financial Oversight
- Partner with the Finance Director to manage budgets, monitor financial performance, and support sustainable program growth
- Assist managers in achieving enrollment, staffing, revenue, and operational goals
Marketing and Communications
- Partner with the marketing team to support enrollment growth, participant retention, and community engagement across all programs
- Ensure consistent branding, communication, and online program information across all Momentum locations
REQUIREMENTS AND PHYSICAL DEMANDS
Experience, Skills, and Certifications
- Minimum 5 years of leadership and program management experience, preferably in climbing, recreation, fitness, or wellness industries
- Strong passion for climbing and enthusiasm for the climbing community required; 5+ years of climbing experience preferred
- Proven ability to lead, develop, and manage high-performing teams across multiple programs or locations
- Strong financial and operational management skills, including budgeting, scheduling, and strategic planning
- Excellent organizational skills with the ability to manage multiple priorities, timelines, and operational details in a fast-paced environment
- Ability to adapt quickly, reassess priorities, and effectively manage an evolving workload
- Strong communication and interpersonal skills with the ability to build positive relationships with staff, participants, families, and leadership teams
- Knowledge of youth and adult climbing instruction, programming, and training best practices preferred
- Passion for teaching, mentorship, and creating positive climbing experiences for others
- Ability to lead meetings, project updates, and cross-functional collaboration effectively
Hours and Availability
- Full Time, Salaried Exempt (40+ hours per week)
- Schedule includes a combination of office work, facility visits, meetings, and on-site operational support
- Occasional evening, weekend, after-hours, and urgent operational support required
- Regular travel to Momentum locations required
- Additional travel may be required during new facility launches, major events, or strategic initiatives
Environmental and Physical Demands
- Extended periods of sitting or standing may be required in an office or meeting setting.
- Prolonged use of a computer and other office equipment, requiring hand-eye coordination and manual dexterity.
- Physical ability to travel, which may include sitting for extended periods during flights, walking during site visits, and navigating various transportation modes.
- Comfortable working in a loud, high-energy environment on a regular basis
- Comfortable speaking in front of and providing instruction to large groups
- Comfortable working at height, moving up and down a climbing wall safely
- Continuously stand and walk on unstable and uneven surfaces for long periods of time
- Able to repeatedly lift, move, and carry up to 50 lbs of weight on a regular basis
- Able to balance, kneel, pull, push, and grasp objects on a regular basis
- Visual acuity to assess fine details
COMPENSATION, BENEFITS, AND PERKS
- $95,000-$110,000 annual salary commensurate with experience and qualifications.
- Health insurance and 401(k) retirement savings plan (eligibility requirements apply)
- Paid time off (PTO) and holiday pay
- Complimentary membership to all Momentum facilities
- 20% discount on Momentum classes, programs, and retail
- Access to outdoor industry pro-deals
