Who We Are
Family owned and community focused, Third Space Boulders is a modern climbing gym designed to be our community’s ‘third place’ — an essential community space outside of home and work. Our purpose is to promote living with intention, towards values of inclusivity, discovery, and reciprocity. Driven by this purpose, our vision is to be the premier climbing community hub in the city, striving not only to be the best place to climb, but the neighborhood spot to be.
Our Mission
To be our community’s best place to start and progress toward moving better, staying connected, and having fun.
Your role
As Third Space Boulders’ General Manager, you will embody our core values to carry out our mission to provide the best possible experience to our members and guests, especially to those new to climbing. You will be responsible for the overall success of Third Space Boulders, overseeing daily operations, staff performance, customer experience, coaching, routesetting, and facility standards. This role requires strong leadership, operational awareness, and a commitment to growing and nurturing our community of climbers. The General Manager reports directly to the owner.
Responsibilities
- Oversee daily operations across all departments including facility guide team, programs, retail, instruction, janitorial, and maintenance
- Ensure compliance with company policies and create and maintain standard operating procedures
- Partner with owner to meet business goals and key performance indicators
- Ensure accurate, professional communication with customers in person, by phone, and via email
- Monitor and drive membership and sales performance
- Foster a positive, inclusive, and supportive workplace culture
- Recruit, hire, train, schedule, evaluate, and support staff in delivering exceptional guest experiences
- Oversee wall monitoring practices and incident reporting
- Serve as the on-site lead for community events
- Build relationships within the local community
- Ensure all climbing classes meet established curriculum and gym standards
- Support the development and performance of instructors
- Manage scheduling and coordination of group bookings and programs
The ideal candidate will
- Have a passion for climbing and community-building, and feel that they share our core values
- Exude high levels of empathy and professionalism
- Proven ability to lead teams and manage performance; Minimum 3 years of leadership experience, including at least 1 year in a management role
- Experience in a customer service–focused industry (fitness, retail, hospitality, or recreation)
- Strong verbal and written communication skills
- Ability to manage deadlines and operational priorities effectively
- Has a relatively flexible schedule that will allow them to work some evenings, weekends, and special events
- Additional qualifications
- First-aid certification and/or experience, or ability to attain certification
- CWA Climbing Wall Instructor (CWI) Level 1 Certification, or ability to attain certification
- Over 2 years of climbing experience
Compensation
Starting salary depending on experience, with structured pay increases depending on KPI’s. Comprehensive benefits package inclusive of bonuses, health insurance, 401k, and paid time off.
Other perks to working with Third Space Boulders
- Opportunities for paid travel and professional development
- A supportive and collaborative work environment
- Membership at Third Space Boulders for you and a family member or partner in your household
- Industry discount on retail, gear, and events
Third Space Boulders is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
