the hold room ad

Assistant General Manager

Manager
Full Time
Posted: 3 weeks ago
Closes: February 28, 2025
elevate climbing ad
High Point Climbing And Fitness
4766 U.S. 280
Birmingham, AL

High Point Climbing And Fitness is now accepting applications for the full-time position of Assistant General Manager at its Birmingham, Alabama facility. The ideal candidate is passionate about the following aspects of our gym and this position:

  • Community: Our gym’s most valuable asset is our community. We are seeking a candidate who is eager to invest in and nurture a thriving climbing community.
  • Inclusivity: We believe in fostering an inclusive climbing culture, creating low barriers to entry, and inspiring a high level of passion for the sport and practice.

Duties and Responsibilities

Training and Development

  • Conduct front desk training to ensure staff deliver exceptional customer service and maintain operational efficiency.
  • Demonstrate outstanding leadership and act as an expert resource for front desk staff.
  • Create or update training manuals, SOPs, and video guides for staff.
  • Ensure all staff are fully trained in emergency procedures, including first aid and climbing-specific rescue protocols.
  • Perform staff orientation and safety audits to ensure compliance with gym policies and safety standards.
  • Train and certify staff to teach top rope and lead belay classes.
  • Identify opportunities to improve member experiences and retention.
  • Contribute to management meetings to identify improvements in operational execution, market strategies, and policy implementation.

Staff Management

  • Serve as the frontline resource for staff and member questions or concerns.
  • Dedicate weekly time to quality control, supervising tasks, and ensuring operational efficiency.
  • Ensure tasks are completed effectively, minimizing wasted work hours.
  • Oversee cleaning duties to ensure consistent and thorough completion.

Membership Sales and Staff Sales Training

  • Help lead efforts to grow membership sales through strategic initiatives and direct engagement with prospective members.
  • Train staff to effectively promote gym memberships, programs, and pro shop products.
  • Conduct regular reviews of staff performance in sales and provide coaching to improve conversion rates.
  • Collaborate with management to develop creative promotions and incentives to drive membership and program sales.

Retail Management

  • Conduct inventory checks twice annually.
  • Review inventory weekly to identify and resolve negative stock balances.
  • Optimize inventory storage for better organization and efficiency.

Building and Equipment Maintenance

  • Train staff on proper gear checks, maintaining high standards for ropes, auto belays, and harnesses.
  • Oversee the maintenance of tools, including vacuums, to ensure functionality.
  • Inspect air filters bi-weekly, track their condition, and order replacements as needed.
  • Monitor cleaning supply inventory and ensure timely restocking to avoid shortages.
  • Assist with building maintenance issues as they arise, coordinating with contractors when necessary.

Member Events and Competitions

  • Provide support for events, competitions, and activities, serving as a front desk leader when needed.
  • Actively participate in teaching member clinics and workshops to enhance the overall member experience.

Environmental and Physical Requirements

  • Balance responsibilities between front desk support and administrative tasks.
  • Availability for a minimum of four weekend shifts per month, including evening hours.
  • Work confidently and comfortably in a high-traffic environment.
  • Comfortable working at heights and traversing climbing walls.
  • Stand and walk for extended periods.
  • Frequently lift, push, pull, and carry 50+ pounds.
  • Climb, squat, crawl, balance, and kneel as required.

Requirements

  • Strong work ethic and a positive attitude.
  • Exceptional customer service skills and effective communication abilities.
  • Excellent organizational, administrative, and goal-oriented capabilities.
  • Experience in staff management or team leadership.
  • Ability to make effective decisions in high-pressure situations.
  • High level of visual acuity for risk management.
  • Friendly, outgoing personality, comfortable with large groups, and enjoys working with children.

Compensation and Benefits

  • Full-time annual salary.
  • Paid time off program.
  • Free membership to all High Point Climbing And Fitness locations.
  • Free partner membership.
  • Participation in company healthcare plan.
  • Access to employee discounts and pro-deal purchases.

How to Apply

Please email your cover letter and resume to:

Russell Pierce
Birmingham General Manager
[email protected]

 

 


Application Email: [email protected]
Application Deadline: February 28, 2025
Expiration Date: February 28, 2025
High Point Climbing And Fitness
4766 U.S. 280
Birmingham, AL