High Point Climbing And Fitness is now accepting applications for the full-time position of Assistant General Manager at its Birmingham, Alabama facility. The ideal candidate is passionate about the following aspects of our gym and this position:
- Community: Our gym’s most valuable asset is our community. We are seeking a candidate who is eager to invest in and nurture a thriving climbing community.
- Inclusivity: We believe in fostering an inclusive climbing culture, creating low barriers to entry, and inspiring a high level of passion for the sport and practice.
Duties and Responsibilities
Training and Development
- Conduct front desk training to ensure staff deliver exceptional customer service and maintain operational efficiency.
- Demonstrate outstanding leadership and act as an expert resource for front desk staff.
- Create or update training manuals, SOPs, and video guides for staff.
- Ensure all staff are fully trained in emergency procedures, including first aid and climbing-specific rescue protocols.
- Perform staff orientation and safety audits to ensure compliance with gym policies and safety standards.
- Train and certify staff to teach top rope and lead belay classes.
- Identify opportunities to improve member experiences and retention.
- Contribute to management meetings to identify improvements in operational execution, market strategies, and policy implementation.
Staff Management
- Serve as the frontline resource for staff and member questions or concerns.
- Dedicate weekly time to quality control, supervising tasks, and ensuring operational efficiency.
- Ensure tasks are completed effectively, minimizing wasted work hours.
- Oversee cleaning duties to ensure consistent and thorough completion.
Membership Sales and Staff Sales Training
- Help lead efforts to grow membership sales through strategic initiatives and direct engagement with prospective members.
- Train staff to effectively promote gym memberships, programs, and pro shop products.
- Conduct regular reviews of staff performance in sales and provide coaching to improve conversion rates.
- Collaborate with management to develop creative promotions and incentives to drive membership and program sales.
Retail Management
- Conduct inventory checks twice annually.
- Review inventory weekly to identify and resolve negative stock balances.
- Optimize inventory storage for better organization and efficiency.
Building and Equipment Maintenance
- Train staff on proper gear checks, maintaining high standards for ropes, auto belays, and harnesses.
- Oversee the maintenance of tools, including vacuums, to ensure functionality.
- Inspect air filters bi-weekly, track their condition, and order replacements as needed.
- Monitor cleaning supply inventory and ensure timely restocking to avoid shortages.
- Assist with building maintenance issues as they arise, coordinating with contractors when necessary.
Member Events and Competitions
- Provide support for events, competitions, and activities, serving as a front desk leader when needed.
- Actively participate in teaching member clinics and workshops to enhance the overall member experience.
Environmental and Physical Requirements
- Balance responsibilities between front desk support and administrative tasks.
- Availability for a minimum of four weekend shifts per month, including evening hours.
- Work confidently and comfortably in a high-traffic environment.
- Comfortable working at heights and traversing climbing walls.
- Stand and walk for extended periods.
- Frequently lift, push, pull, and carry 50+ pounds.
- Climb, squat, crawl, balance, and kneel as required.
Requirements
- Strong work ethic and a positive attitude.
- Exceptional customer service skills and effective communication abilities.
- Excellent organizational, administrative, and goal-oriented capabilities.
- Experience in staff management or team leadership.
- Ability to make effective decisions in high-pressure situations.
- High level of visual acuity for risk management.
- Friendly, outgoing personality, comfortable with large groups, and enjoys working with children.
Compensation and Benefits
- Full-time annual salary.
- Paid time off program.
- Free membership to all High Point Climbing And Fitness locations.
- Free partner membership.
- Participation in company healthcare plan.
- Access to employee discounts and pro-deal purchases.
How to Apply
Please email your cover letter and resume to:
Russell Pierce
Birmingham General Manager
[email protected]