YOU WILL SEE THE VIDEO HERE
IF YOU ARE LOGGED IN AS BUSINESS MEMBER
(Not a member yet? Learn more and enroll here.)
How should you handle incidents?
Risk management isn't usually viewed as an element of customer service, but the two topics are more intertwined than one might think. To show how they're connected, this next webinar will combine standards and expectations from Granite Insurance, a respected broker, with practical actionable steps and best practices from seasoned operations consultancy Rise Above. What type of service should you deliver? This session will help answer that question and covers:
- Why risk mitigation and response is actually customer service
- How to assess risk, how to prepare for and respond to incidents
- How to document and manage incidents
This session is intended for anyone who deals with incident response, including managers, instructors, and front desk team.
Hosted by Gavin Heverly of Rise Above Consulting and Ben Todd and PJ Hennessey of Granite Insurance.
| Rise Above Consulting, founded by Gavin Heverly, specializes in solving complex and high-value operational challenges for businesses. Rise Above partners with passionate business owners and entrepreneurs to overcome operational and cultural challenges so they can scale success and drive high-performing culture. Heverly has 25 years of experience opening, growing and running climbing gyms, with much of that career spent at the executive level. riseaboveconsultancy.com |  |
| Granite Insurance has served businesses for nearly 100 years, with specialized offerings for climbing gyms and other adventure and recreation activities. After years of working with clients in these areas, both PJ Hennessey and Ben Todd have developed in-depth knowledge about the needs of climbing gyms and are constantly advising owners and managers about risk. graniteinsurance.com |  |
