FOUNDY GYM MANAGER
Location — Cultivate Climbing | Foundy | Asheville, NC
Reports to — General Manager
Position Type — Full Time — Hourly/$25
Schedule — Wednesday through Sunday OR Thursday through Monday
Job Summary
The Foundy Gym Manager leads the day-to-day operations of Cultivate’s bouldering facility. This role develops the front desk and floor team, takes ownership of the member and guest experience, and keeps the facility clean, organized, and ready for use. The Gym Manager is the primary on-site point of contact for staff, members, and department leads when operational issues come up.
Key Responsibilities
Daily Operations — Oversee opening and closing, floor coverage, shift handoffs, and daily checklists. Adjust staff assignments and guest flow during busy periods, wall resets, and competitions.
Staff Leadership and Training — Lead site onboarding and ongoing training for front desk and floor staff. Set clear shift expectations, give regular feedback, and follow up when procedures or service standards slip. Uphold and model professionalism, leadership, and accountability.
Scheduling and Staffing — Work with the General Manager to build schedules, identify coverage gaps, and plan for hiring and training needs. Coordinate shift changes and callout coverage.
Customer Experience and Member Management — Maintain a visible presence at the desk and on the floor. Oversee check-in, waivers, membership changes, and routine billing follow-up in Rock Gym Pro. Resolve escalated concerns and make sure members get a clear answer and timely follow-up.
Safety and Risk Management — Train staff to give consistent bouldering orientations, keep fall zones clear, and enforce supervision and gym-use policies. Lead the on-site response to incidents and ensure reports and follow-up are completed.
Cafe — Oversee training and maintenance of the cafe for the front desk staff. Work with Retail Manager on supplies, re-order, and stocking.
Facility Maintenance — Oversee daily cleaning and condition checks, including padding, seams, and climbing areas. Handle routine upkeep, maintenance, close affected areas when needed, and coordinate repairs with the Technical Director.
Department Coordination — Work with the Head Routesetter to understand reset schedules, wall closures, and provide community feedback. Work with the Program Manager and Head Coach on groups, events, and team practices, and the Retail Manager on inventory and displays. Coordinate with the Highland Gym Manager on shared staffing, training, and operating standards.
Reporting and Administration — Keep the General Manager informed of staffing gaps, recurring member concerns, incidents, and maintenance needs. Track follow-up so issues are resolved across shifts.
Qualifications
- Previous management experience required.
- Experience supervising, scheduling, and training a customer-facing team in a climbing gym preferred.
- Working knowledge of indoor bouldering operations, including first-visit orientations, member management, and typical climbing facility upkeep.
- Strong communication and sound judgment when handling guest concerns, staffing gaps, or incidents.
- Current CPR and First Aid certification or willingness to obtain it.
- Availability for evenings and weekends required.
Benefits & Compensation:
- Free membership to Cultivate Climbing
- 40% discounts on retail and concessions
- Access to employee pro deals (30 days after employment)
- Full-time staff: Guest membership benefits
- Growth opportunities for career paths in the Climbing and Wellness industries
To apply: Email a resume and cover letter to levi@cultivateclimbing.com
