The Gravity Vault Hoboken is looking for an energetic and motivated Assistant Manager to join our team. In this key role, you’ll help deliver an exceptional rock climbing experience by ensuring smooth front desk operations, maintaining high safety standards on the climbing floor, supporting staff productivity, and fostering excellent customer service.
We’re seeking a candidate with a strong background in the retail or fitness industry, and a proven track record of leadership and team management. If you’re passionate about climbing, customer experience, and working in a dynamic, fast-paced environment, we’d love to hear from you.
Key Responsibilities:
- Oversee daily facility operations, ensuring a smooth flow of classes, events, and customer activity
- Delegate tasks and responsibilities to staff, monitoring progress and performance to ensure operational efficiency
- Provide ongoing support, guidance, and constructive feedback to team members to foster professional growth and maintain high service standards
- Manage employee schedules, ensuring appropriate staffing levels for all shifts and adjusting coverage based on business needs
- Promote operational excellence and consistently strive to exceed customer expectations
- Handle event bookings, process final payments, and coordinate logistics for large groups and private functions
- Respond promptly and professionally to customer and staff concerns, working to resolve issues effectively and maintain a positive environment
- Maintain clear, consistent communication with both staff and senior management by reporting on shift activities, challenges, and achievements
- Reconcile daily cash transactions, manage end-of-shift cash counts, and prepare bank deposits in accordance with company procedures
- Enforce and uphold all safety protocols to ensure a secure environment for both customers and employees
- Other job related duties as assigned
Requirements:
- Must be at least 18 years old
- Prior experience in a supervisory role, preferably within the retail or fitness industry
- Proven ability to lead, motivate, and manage a team effectively
- Excellent interpersonal and communication skills, with a strong emphasis on customer service
- Ability to resolve issues quickly and effectively through sound judgment and problem-solving
- Current CPR/First Aid Certification required
- Climbing Wall Instructor (CWI) Certification preferred
- Availability to work a Sunday–Thursday schedule, including mornings, evenings, and select holidays as needed
Compensation and Benefits:
- Full-time salaried position with an annual starting salary of $44,000
- Paid Time Off (PTO)
- Medical benefits
- Complimentary multi-facility membership to The Gravity Vault following the introductory period
- Access to exclusive pro-deals through partnerships with leading outdoor industry brands
- Employee discounts in our retail shop
If you are a motivated individual with a passion for leadership and a commitment to excellence in customer service, we encourage you to apply for the position of Assistant Manager with our team.
