The Front Desk Manager is responsible for maintaining smooth and efficient Front Desk operations while managing daily staff duties, schedules, and customer service standards. This role ensures the Front Desk team has the support, direction, and resources needed to provide an excellent experience for all Bend Rock Gym members, guests, and visitors.
The Front Desk Manager serves as a leader on the floor by assisting staff with day-to-day challenges, maintaining operational standards, and identifying opportunities to improve the overall guest experience and efficiency of Front Desk operations.
Primary Duties
- Oversee daily Front Desk operations and ensure staff are prepared, supported, and following established procedures.
- Manage and assist Front Desk staff with questions, concerns, and operational issues.
- Maintain a positive, organized, and welcoming Front Desk environment.
- Ensure consistent customer service standards are upheld.
Secondary Duties
- Delegate tasks fairly and effectively to maintain productivity and a smooth workflow behind the Front Desk.
- Support staff development by providing guidance, feedback, and accountability.
- Identify areas for improvement and collaborate on ideas to make Bend Rock Gym operations more efficient.
- Help create a positive team culture through communication, leadership, and being a reliable resource for staff.
Scheduling Responsibilities
- Create and maintain Front Desk staff schedules based on business needs, staffing requirements, and employee availability.
- Ensure appropriate coverage during peak and non-peak hours.
- Communicate schedule changes and updates with staff in a timely manner.
- Assist with finding coverage for shifts when needed.
- Monitor staffing levels and recommend scheduling adjustments to improve efficiency and customer service.
- Coordinate with management regarding staffing needs, hiring, and training requirements.
Key Responsibilities
Daily
- Delegate tasks and responsibilities when Front Desk traffic is slower.
- Support staff with customer interactions, operational questions, and problem-solving.
- Monitor Front Desk flow and make adjustments as needed.
- Brainstorm ideas and provide feedback to continually improve BRG operations.
- Maintain a positive attitude and Be Awesome (ALWAYS).
Weekly
- Monitor Front Desk supplies and document restocking needs.
- Review operational needs and communicate any concerns or improvements to management.
- Ensure Front Desk areas remain organized, clean, and properly stocked.
Opening/Closing Duties
- Complete opening and closing procedures as assigned.
- Ensure Front Desk staff are following proper cash handling, cleaning, and operational procedures.
- Verify the gym is prepared for opening and properly secured at closing.
Compensation
Annual Salary Range: $37,000–$42,000/year
Hourly Equivalent: Approximately $18–$20/hour based on a full-time schedule (40 hours/week)Compensation will be based on experience, leadership ability, operational knowledge, and demonstrated ability to manage Front Desk operations effectively.
