JOB TITLE: Gym Director
REPORTS TO: COO
CLASSIFICATION: Full-Time Salary
SUMMARY OF POSITION:
The Gym Director (GD) works closely with the Executive & Leadership Team to lead, support, develop and inspire a robust team of ABC employees and a diverse community of ABC climbers and families. The Gym Director proactively manages staff, responsibilities and goals to ensure a positive experience for the ABC community of staff and customers, while cultivating a healthy, high-performing company culture.
Who we are looking for:
We’re seeking a team member who is ready to manage the operations of the facility while being an integral contributor to a collaborative team and can also plan and execute independently. We are seeking candidates with proven success in managing multiple revenue streams in a growing business environment with the ability to balance big picture thinking with day to day administration. We’re seeking a combination of strong execution and strategic thinking skills.
Qualifications:
- Someone with previous management experience leading a team and cultivating community
- Deep understanding of youth programming of all levels; integration and experience in the climbing industry specifically is preferable but not required
- Authentic desire to create and share experiences with climbers and families
- Creative problem solver willing to learn and adapt in a growth-oriented business environment
- Goal motivated and eager to further establish existing revenue streams as well as drive high-impact initiatives
- Engaging communication skills and effective time management skills
- Eagerness to provide a welcoming and inclusive space for all races, religious beliefs, sexual orientations and identities
Responsibilities:
Strategy & Growth
- Partner with executive team and department heads to establish goals, review performance, and drive ambitious growth targets across all revenue streams
- Partner directly with executive team on quarterly goals and long-term vision; hold yourself accountable to results
- Monitor key performance indicators and adjust strategy as needed to respond to market and operational changes
- Develop lead generation strategies (events, partnerships, programs) to maintain a strong climber pipeline and progression opportunities for customers
Leadership, People, and Culture
- Build and develop a high-performing team through thoughtful hiring, clear expectations, and consistent feedback
- Lead the annual performance review and wage audit process
- Lead meetings and collaborate cross-departmentally efficiently
- Lead and conduct annual all-staff trainings that align with company goals and keep the team connected to ABC’s culture
- Deliver a comprehensive new staff onboarding program that ensures team members are set up for success
- Lead by example – visibility, work ethic, and problem-solving mindset set the tone for the staff
- Ensure consistent member experience and staff engagement
Program Operations & Administration
- Manage day-to-day gym operations, including member experience, facility maintenance, and programming
- Create and maintain standardized operating procedures for all gym operations; update regularly to reflect best practices and operational changes
- Oversee scheduling for the entire company with a targeted responsibility for class instruction, front desk, and one-time offerings
- Support programming decisions that keep ABC’s offerings accessible while sustaining the business
- Contribute to the gym’s operating budget decisions, making thoughtful decisions about resource allocation
- Foster strong relationships with customers by creating an inviting, inclusive climbing community
- Collaborate with local schools, organizations, and groups to expand ABC’s impact
Facility & Risk Management
- Oversee facility maintenance and equipment condition; coordinate repairs and manage utility and vendor relationships to keep the gym safe and functional
- Oversee routine equipment checks and documentation
- Document and maintain records of all incidents, accidents, and near-misses; conduct reviews and proactive improvements
- Stay current on climbing safety standards and industry best practices, rolling out updates to operating standards when needed
- Train and support staff on safety protocols and create a culture where safety is the top priority
Environmental and Physical Demands
- Extended periods of sitting may be required
- Prolonged use of a computer and other office equipment
- Comfortable working in a loud, high-energy environment on a regular basis
- Comfortable working in an environment with regular exposure to chalk dust
- Comfortable working at height and moving around a climbing facility, including elevated structures and wall access points
- Able to continuously stand, walk, and move throughout the facility for extended periods on varied and uneven surfaces
- Able to repeatedly lift, move, and carry up to 50lbs on a regular basis
- Able to balance, kneel, stoop, pull, push, and grasp objects as needed
- Comfortable speaking in front of and providing direction to groups of staff, parents, and children
- Visual acuity to monitor facility activity, assess safety conditions, and review fine details in documentation and equipment inspections
- Availability to work evenings, weekends, and holidays based on programming and operational needs
Employment Package:
- Annual salary of $55,000-$65,000 commensurate with experience and qualifications
- Health insurance plan
- Paid time off and holiday pay
- Sick time factored at 1 hour earned for every 30 hours worked
- Discounted ABC offerings for self and immediate family
- Access to industry pro-deals
How to apply:
To apply for this position, please email hr@abckidsclimbing.com with the subject line “GYM DIRECTOR OPPORTUNITY” with a resume and cover letter attached. Applications will be reviewed on a rolling basis.
ABC Kids Climbing is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
