Overview:
A Gym Manager is someone who develops their team, is responsible for their locations financial performance, and embodies Sender One’s core values when making decisions. As a coach and mentor, the Gym Manager ensures their designated department managers are providing an outstanding experience to new visitors, guests, members, and partners who walk through our doors and is a resource to the Sender One staff.
Responsibilities:
- Builds and sustains a staff and community culture at their location that aligns with Sender One’s core values, purpose, and brand promise;
- Responsible for their gym’s operational and financial performance including, but not limited to, Customer Experience, Programs, Groups & Parties, Yoga & Fitness, Retail & Marketing, Route Setting, Risk and Safety, Facilities, Billing, and Human Resources;
- Motivates, inspires, and develops their gym staff through a culture of accountability;
- Executes against a budget with specified revenue, expense, and profit;
- Ensures proper risk management practices are executed in all areas of the facility;
- Leads local community outreach efforts in coordination with the marketing team;
- Leads, manages and holds all direct reports accountable;
- Removes obstacles and barriers for the team;
- Integrates company departments into a single gym location;
- Complete goals on development plan set by the Director of Operations and/or Vice President of Operations;
- Manages hiring & training needs for the gym;
- Understands the gym’s functions, financials, and offerings;
- Attends the weekly gym operation’s meeting to inform and collaborate with department managers on company changes, updates, and/or stucks at Sender One and guide them to achieving their goals;
- Oversees the completion of check ins and reviews, including but not limited to, 60 day, monthly, annual, and staff-requested check ins;
- Collaborates with the Risk & Safety team and the Facilities Managers to ensure their gym location is abiding by all safety guidelines set forth by Sender One;
Profile:
- An experienced and trusted advisor for staff – discover & connect with others;
- Motivated by meeting goals through team work;
- Delegate and communicate with staff clearly and respectfully;
- Passionate about climbing, working with kids, and instructing;
- Ability to harness imagination and find novel approaches to shared responsibilities;
- Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;
- Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner;
- Work with a team, provide support to fellow team members, share ideas, and earn trust;
- Take initiative and have the drive to grow professionally.
Industry Experience:
- Experience in a leadership role;
- Experience managing financials & KPIs;
- Top rope & lead belay experience;
- Experience in the climbing industry;
- Experience coaching and instructing;
- Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
- Knowledge of Paycom & interviewing experience;
- Knowledge of Rock Gym Pro reporting & data handling;
- Knowledge of Basecamp.
Time Commitment:
- Must be able to work a minimum of 40 hours per work week (Sun – Sat);
- Must be fully available to work weekends when needed for special events, training, shadows etc. (Sat & Sun);
- Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs;
- Must be able to attend the Weekly Manager’s meeting;
- Must be able to attend the Monthly Manager’s meeting;
- Must be able to attend the mandatory All Staff meeting.
Key Performance Indicators (KPIs):
- Gym Profit $;
- Average Daily Check Ins;
- Staff Net Promoter Score;
- Gym Net Promoter Score;
- Net Membership Growth.
Wage Scale: $72,000 – $84,000/annually
