How should you handle incidents?
Risk management isn’t usually viewed as an element of customer service, but the two topics are more intertwined than one might think. To show how they’re connected, this next webinar will combine standards and expectations from Granite Insurance, a respected broker, with practical actionable steps and best practices from seasoned operations consultancy Rise Above. What type of service should you deliver? This session will help answer that question and covers:
- Why risk mitigation and response is actually customer service
- How to assess risk, how to prepare for and respond to incidents
- How to document and manage incidents
This session is intended for anyone who deals with incident response, including managers, instructors, and front desk team.
Join us Thursday, June 20th at 11:00am MDT. Hosts Gavin Heverly of Rise Above Consulting with Ben Todd and PJ Hennessey of Granite Insurance will lead this webinar as part of the ongoing CBJ Climbing Gym Management Series.
CBJ Members: RSVP Here for Free Access**
Not a Member? Purchase Access Here for $59
All staff of CBJ members are invited!
**Live webinars are offered as a FREE member benefit to staff of CBJ member businesses at the Biz level and above (check if your employer is a member here). Each staff member must RSVP, although managers can RSVP for multiple staff.
On-demand video recordings are available to staff at Plus or Premium member businesses and individual purchasers. Questions about accessing these recordings? Email us at info@climbingbusinessjournal.com.
See All CBJ Webinar Recordings Here
Meet your presenters:
| Rise Above Consulting, founded by Gavin Heverly, specializes in solving complex and high-value operational challenges for businesses. Rise Above partners with passionate business owners and entrepreneurs to overcome operational and cultural challenges so they can scale success and drive high-performing culture. Heverly has 25 years of experience opening, growing and running climbing gyms, with much of that career spent at the executive level. riseaboveconsultancy.com |  |
| Granite Insurance has served businesses for nearly 100 years, with specialized offerings for climbing gyms and other adventure and recreation activities. After years of working with clients in these areas, both PJ Hennessey and Ben Todd have developed in-depth knowledge about the needs of climbing gyms and are constantly advising owners and managers about risk. graniteinsurance.com |  |
Climbing Business Journal is an independent news outlet dedicated to covering the indoor climbing industry. Here you will find the latest coverage of climbing industry news, gym developments, industry best practices, risk management, climbing competitions, youth coaching and routesetting. Have an article idea? CBJ loves to hear from readers like you!
