Position Title: Retail Manager
Type of Position: Full-Time, Salaried
Compensation: $45,000-$55,000 (commensurate with experience) with up to $12,000 bonus potential
Job Description:
The Retail Manager is a full-time role responsible for overseeing all retail operations across multiple climbing gym locations. This position focuses on driving retail sales, managing inventory, handling purchasing decisions and maintaining strong relationships with vendors to ensure high-quality product offerings and timely deliveries. The Retail Manager will be responsible for collecting and analyzing sales data to inform business decisions, optimize retail performance, and ensure the most relevant mix of retail offerings for Sportrock’s members and guests. The ideal candidate will have a passion for climbing, a strong background in retail management, and the ability to create a dynamic, customer-focused retail environment.
Duties and Responsibilities:
- Oversee retail operations across the entire business, ensuring each gym’s store is consistently stocked with gear, apparel, accessories, food, and beverages. This also includes any future potential business ventures (ex – online store).
- Collaborate with Gym Directors to align retail offerings with gym programming, events, and member needs.
- Maintain an in-person presence at all of our DMV area locations.
- Lead data-driven efforts to increase retail sales, set sales goals, and implement promotional strategies.
- Develop and maintain effective inventory control systems, ensuring stock levels are optimized across all locations.
- Maintain visual merchandising standards and product displays to create an engaging and professional retail environment.
- Handle customer inquiries, returns, and exchanges with a focus on exceptional service and problem resolution
- Consistently develop, maintain, and enforce front desk sales training and expectations to ensure that customers receive proactive help in product selection and expert advice on climbing gear, apparel, and accessories.
- Work with Gym Directors, Events & Programs Coordinators, and Marketing to design and implement retail-related events, product launches, and promotions to engage the climbing community.
- Work closely with the marketing team to ensure retail promotions are promoted across various platforms.
- Track and report on sales performance, inventory turnover, and retail trends, making adjustments as needed.
- Collaborate with leadership at all locations to create cross-promotional opportunities and ensure a cohesive brand experience.
- Regularly engage with members and customers to understand their needs and provide personalized recommendations.
- Stay up-to-date with the latest climbing products, trends, and technologies to ensure the gym’s retail offerings are competitive.
- Cultivate an inviting and supportive atmosphere, and become an integral part of our climbing community.
- Greet every customer who walks through the doors with eye contact, a smile, and a verbal acknowledgement.
- Embrace customer experience as a cornerstone of your role, engaging with visitors in a lively and warm manner.
- Actively interact with customers, going the extra mile to make their experiences unforgettable.
- Stay up-to-date and informed on facility offerings found on the website, gym-management software, any recent communications, or elsewhere.
- Effectively manage risk in an indoor climbing environment.
- Uphold the gyms rules, procedures, and policies.
- Ability to manage your time clock appropriately
- Other duties as required
Qualifications:
- 2-3 years of retail management preferred.
- Ability to analyze sales data and make informed decisions to optimize retail performance.
- Experience in customer service and managing customer-facing teams.
- Knowledge of climbing gear and apparel, or a willingness to learn quickly.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Strong interpersonal skills and a passion for providing outstanding customer experiences.
- A positive, self-motivated attitude with the ability to lead by example
- Ability to commute to all of our DMV area locations
Performance Based Bonuses
- Performance (paid quarterly)
- Up to $2,000 total annually
- Ratings: Superior ($2,000), Good ($1,500), Satisfactory ($1,000), Marginal and Poor ($0)
- Retail sales per check-in (measured over the entire length of Employment Agreement contract). Bonuses are non-cumulative and paid at the end of the contract period.
- Company-wide average of $1.25 per check-in = $1,000
- Company-wide average of $1.50 per check-in = $2,000
- Company-wide average of $1.75 per check-in = $4,000
- Company-wide average of $2.25 per check-in = $10,000
Benefits
- Health Insurance (medical, dental, and vision) with employer contributing 50% toward monthly premium.
- Option to add dependents at the employee’s expense
- 401(k) plan – 100% match on up to 3% contribution, 50% match on up to 5% contribution.
- Vacation Days: 10 days of PTO annually + holidays (Thanksgiving and Christmas).
- Holidays: 2 paid company holidays ( Thanksgiving and Christmas)
Employee Perks
- Free Gym Membership: Full membership to all gym locations for the employee, including unlimited climbing access and classes.
- Industry “pro-deal” discounts on gear and apparel.
- In-gym retail discounts: 20% off retail merchandise (climbing gear, apparel, accessories) and 15% off food and beverage.
