General Manager – Reach Climbing & Fitness
Bridgeport, PA
www.ReachClimbing.com
About Reach Climbing-
Reach Climbing & Fitness is a premier indoor climbing and fitness facility dedicated to providing a high-quality experience for climbers of all levels. We are committed to building a strong, inclusive community while maintaining excellence in operations, programming, and customer service.
Position Overview-
The General Manager serves as the senior operational leader of the facility and reports directly to ownership. This role is responsible for the overall performance of the gym, including staff leadership, member experience, financial results, and operational execution. All department managers report to the General Manager.
This role carries full responsibility for facility performance, team leadership, and execution of company objectives.
This position requires a disciplined, hands-on leader capable of managing a dynamic, customer-facing business while maintaining a high standard of professionalism and accountability.
Key Responsibilities-
- Operational Leadership: Oversee all daily operations to ensure efficiency, safety, and consistency across the facility
- Team Management: Recruit, develop, and manage department managers and staff; establish clear expectations and accountability
- Member Experience: Maintain a high standard of service and ensure a positive, consistent experience for all members and guests
- Financial Oversight: Manage budgets, monitor financial performance, and drive revenue growth while controlling expenses
- Programming & Services: Supervise the development and execution of classes, events, and programs that support member engagement and business growth
- Facility Management: Ensure the facility is clean, well-maintained, and operating safely at all times
- Strategic Execution: Partner with ownership to implement business strategies, operational improvements, and long-term growth initiatives
Qualifications-
- Demonstrated experience managing operations in a customer-facing business
- Proven leadership experience with the ability to manage and develop multiple levels of staff
- Strong organizational, problem-solving, and decision-making skills
- Financial acumen, including experience managing budgets and performance metrics
- Ability to operate effectively in a fast-paced environment with a high degree of responsibility
- Interest in climbing, fitness, and community-driven organizations is preferred
Compensation-
Competitive and commensurate with experience
Application Process-
Interested candidates should submit a resume and a brief cover letter outlining relevant experience and interest in the role to: Mike@pendelre.com
This role is best suited for a disciplined operator seeking full accountability for business performance and team leadership.
