Title: Assistant Manager
Reports to: General Manager
Type: Full Time
Pay Range: $45,000 – $55,000
Location: Syracuse, NY
About Central Rock Gym
Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.
Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.
Summary:
As an Assistant Manager, you will work closely with the location’s General Manager to manage day-to-day operations of your CRG location including staffing, membership, programs, events, route setting, payroll, communications, retail/rental gear, and facility maintenance; will lead by example to establish and foster a fun and welcoming environment; ensure a smooth flow of the operation and provide an outstanding CRG community experience.
Responsibilities:
- Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
- Assist with reporting, meeting goals, and overseeing payroll and expenditures.
- Outstanding customer service with clients.
- Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation while communicating these to and collaborating with corporate staff.
- Manage retail including adequate stock, accurate inventory, and new products.
- Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.
- Ensure staff are trained, knowledgeable and able to support the facility.
- Ensure facilities and equipment remain clean, functioning, and high quality.
- Support incident reporting, safety reviews, and emergency situations.
- Expert in all programs and options offered at CRG.
- Assist in planning and executing location and brand events including competitions, member nights and special events.
- Maintain knowledge and understanding of climbing industry trends.
- Other duties as required.
Requirements:
- Flexible schedule – ability to work whenever necessary early mornings, nights, and Holidays.
- 2+ years climbing required.
- Ability to take initiative and make confident decisions with a strong attention to detail.
- CPR/First aid certified, a plus and CWI, AMGA, or similar certification highly desired.
- Approachable and energetic personality with ability to lead a team effectively.
- Experience with Google Suite preferred.
- Self-motivated to work, self-directed and independent as well as a Team Player.
Send your résumé and a few sentences about why you’d be a great fit for this role to brianp@centralrockgym.com with the subject line “Asst. Manager – Syracuse”.
