As GM of Crux Houston, this position will oversee all the front desk team, facilities lead, yoga & fitness manager, programs manager that includes climbing classes and youth programs. This is a position for Crux Climbing Center’s fourth and newest location.
Best way to check out our brand and ethos is via our Instagram or Website. We love hosting community events, competitions, and weekly social gatherings. We partner with many local and national brands to support the climbing, yoga and fitness community.
Team Leadership & Supervision
- Supervise all front-of-house (FOH) employees with HM Assistant, including 90-day check-ins, 6-month reviews, and any required disciplinary actions.
- Coordinate with the HMA and ERM on discipline-related meetings and follow-ups.
- Support and collaborate with other managers and departments to ensure smooth daily operations.
- Oversee part-time managers (Yoga & Fitness Manager, Facilities Manager) after 6 months in role.
- Oversee full-time manager – Programs Manager – after 6 months in role. Guide manager with decisions for birthday parties, large group bookings, summer camps, recreational youth teams, youth competitive teams, and climbing classes.
- Oversee HMA and their role:
- Maintain the incident reporting process: finalize paperwork, follow up with injured parties, and report high-risk incidents to Crux’s insurance.
- Audit the cash drawer weekly.
- Review and monitor supply request logs, facility request logs, and end-of-shift reports weekly.
- Ensure general organization and cleanliness of all front-desk areas
- New host training
- Check SL tasks
- Ordering front desk marketing materials (punch passes, gift cards, general info brochures, enamel pins)
- Ensure general organization and cleanliness of all front-desk areas.
- Assist with competition preparation, staffing, and blackout vacation dates once schedules are set.
- Help prioritize customer-facing needs and ensure a high standard of service.
Staffing, Hiring & Training
- Manage with HMA weekly FOH scheduling, including vacation requests, holidays, high-traffic days, Crux calendar checks, SL meetings, and FOH meetings.
- Handle FOH payroll with ERM and Accounting
- Work with the ERM and HMA on candidate selection, interview scheduling, and onboarding paperwork.
- Train new Shift Leads.
- Keep all training documents and manuals up to date (e.g., WIW manual, host training, SL training).
- Oversee SL tasks (in partnership with the HMA) and support ongoing SL development.
Meetings & Communication
- Attend weekly HM/Regional Director meetings and bi-annual all-staff meetings.
- Hold weekly or bi-weekly check-ins with your team
- HMA – 1x week
- Yoga/Fitness Manager – Bi-Weekly
- Facilities – weekly to bi-weekly
- Programs – weekly to bi-weekly
Budgeting & Financial Management
- Manage the FOH budget, including staff pay, uniforms, training fees/certifications, and employee appreciation/outings.
In-Person Expectations & Time Off
- Maintain a strong in-person presence (approx. 80%), serving as the face of the gym and a visible support to staff and members.
- Remote work is permitted for some tasks but should not exceed 20% of working time.
Benefits as a General Manager:
- You will be eligible for individual health benefits. Crux compensates 50% of the healthcare plan premium.
- You will be eligible to enroll in Crux’s 401(k) program. Crux matches 50% of your contribution up to the first 3%. I highly recommend contributing to your 401(k).
- You will accrue 15 days of paid time off (PTO) over the course of one year to increase over time.
- You will receive paid holidays for Memorial Day, Labor Day, July 4th, Thanksgiving, Christmas, and New Years.
- Salary Compensation $50,000-$65,000
Requirements
- 3-5+ Years experience as a manager, ideally in fitness, recreation, hospitality or membership-based industries
- At least 1 year working in a climbing facility
- 3+ years of climbing experience; enthusiasm for the climbing community.
- Ability to manage large teams and multiple departments
- Strong communication and leadership skills
- Commitment to safety, education, and the customer experience
- Proficient in When I Work, Google Workspace, POS systems (RGP or Approach preferred).
- Ability to work flexible hours including some evenings and weekends as needed for events
- Preference for those that have visited a Crux facility or been a member
