Shift Lead – Youth Coach

Job Summary
The Full-time Shift Lead works as a chief customer service representative, coach and instructor for visitors during the day-to-day operations of the Source Climbing Center. The Shift Lead also supports the Source Climbing Center’s Leadership team, helping to create accountability and meeting overall goals of the organization. The ideal candidate will possess strong leadership skills, a passion for climbing, and a background in coaching or instruction. This role offers an opportunity to work with a close, fun team while promoting health, fitness, and community engagement.

Duties

• Mission – Representing the core values of the Source Climbing Center to provide a better climbing experience to all members and visitors.
• Culture – Training and mentoring part-time staff in Desk, Floor, and Wall monitoring roles. Fostering a positive workplace by being on time, a team player, attending all staff meetings, and finding substitute staff for any shifts missed.
• Customer Service – Building positive relationships with customers while being proactive; performing quality work with speed and accuracy; leading in the promotion of membership sales, programs and events.
• Wall Monitoring – Watching for smart climbing practices and proper equipment use; being up front with rules, inherent risks, and expectations with customers and addressing concerns immediately.
• Coaching – Demonstrating professionalism while encouraging the development of other climbers through improved technique, better training and smart mentoring. Staying up-to-date on standard industry practices, current and local climbing trends, events and activities.
• Instruction – Knowing the standards of how equipment should be used. Providing appropriate instruction or belay support during scheduled classes, private lessons, birthday parties, summer camps, private groups and individual belays.
• Operations – Supporting the Facilities and Setting team in providing a high standard of cleanliness, organization, and quality in routes and boulder problems. Demonstrating safety awareness by utilizing ladders, tools, and equipment in proper conditions.

Minimum Experience

• 1,200 hours working in a Commercial climbing gym or equivalent in a related coaching, setting or supervisory role.
• CWI Instructor and SafeSport Certification
• 12+ Months of active Lead climbing/Belaying experience
• Climbing 5.11 or better with confidence
• Bouldering V4 or better with confidence

Preferred Qualifications to qualify for higher compensation

• CWI Provider or AMGA SPI certification
• Program Development experience
• 2 years coaching or instructing climbing
• a USA Climbing Level 2 Certified Coach.
• experienced Rock Gym Pro user

Schedule Requirements

• Available 34-40 scheduled hours per week, minimum 1,440 hours annually to qualify for Full-time benefits.
• Readiness to work 2-3 evenings per week, 1-2 weekends per month, and special events.