Programs Manager

We’re a rock climbing gym in San Luis Obispo, CA looking for a Programs Manager. But what we really need is someone who recognizes that stepping into our community has the power to change lives. As a manager, you will be setting your team’s expectations and holding them accountable to the company’s values. You will be the face of our gyms and be working in a team-centered, dynamic environment.

While climbing experience is beneficial, it’s your leadership, adaptability, and commitment to our community that matter most. You should be familiar with gym operations, have a keen eye for safety, and possess a strong ability to learn and adapt. Most importantly, you should share our passion for climbing and community building.

Gym Mission:

To build immersive, self-reliant and interdependent experiences, spaces, and opportunities through climbing, community, fitness, and love.

Programs Mission:

The core mission of the Programs Department is to offer comprehensive training, fostering physical and mental growth, and enriching lives with skills that extend far beyond the climbing wall.

You will be responsible for:

Overseeing and supporting youth team practices by communicating preset goals, given to them by the Director, for each team
Adapting and implementing engaging team curriculums and private lesson structures
Helping in coordinating and executing all aspects of youth programs and instruction, including hiring, training, and developing coaches, assistant coaches, camp counselors, and instructors
Assisting in the planning and execution for hosting USAC competitions at our gym locations
Helping oversee all travel for USAC competitions; including accommodation, transportation, and supplies
Maintaining a clean and organized gym environment, including setup and breakdown of equipment in relation to execution of programs.
Assisting in belay test, lead tests, and in teaching various climbing classes
Addressing and resolving all Program member and participant concerns
Performing basic sales and computer software operations, as needed
Actively seeking and implementing feedback to enhance program quality and community engagement
Monitoring and managing budgets to meet the needs of staff, gym, and the community
Overseeing and supporting staffing, scheduling, and planning of all camps
Overseeing, planning, and executing all climbing-related community events
You will be accountable for:

Scheduling and managing coaching and instruction staff to ensure adequate coverage for classes and practices
Auditing coaches and instructors to ensure adherence to safety policies and curriculum consistency
Maintaining inventory of climbing equipment and performing regular inspections
Maintaining up-to-date contact information for guardians and ensuring effective communication between coaches and families
Ensuring compliance with gym policies regarding certifications and safety
Representing the gym and modeling company values, fostering a supportive and inclusive community
Communicating during monthly meetings with Programs Director about operational needs, improvements, and personal goals
Attending monthly management meetings and communicating needs and goals to all department managers
Posting monthly instruction classes and offerings to Approach
You will be consulted for:

Policy development and leadership strategy
Program curriculum development and staffing needs
Community needs and construction projects
Space usage and facility enhancements
Program offerings
You will be informed about:

Policy and procedure updates
Safety protocols and training requirements
Competition schedules and departmental changes
Requirements:

Preferred 3 years of experience in coaching youth teams and a minimum of 3 years in climbing instruction
Preferred 2 year of experience in coaching USAC competitive teams
AMGA CWI certification (or higher) or willing to attain certification within 6 months of hiring, or the ability to demonstrate equivalent experience
CPR and First Aid certification or willing to attain certification within 6 months of hiring
1 year of proven leadership experience
Proficient in climbing techniques, with the ability to climb V5/5.12 (preferred)
Comfortable engaging diverse populations and working in a dynamic environment
Strong communication skills with a genuine interest in working with youth of all all ages and their families
Ability to tie knots, move across uneven surfaces, and lift 50 pounds
Tech-savvy with applications like Word, Google Drive, Gmail, When I Work, and Asana
Codeword: Bigfoot
What we have to offer:

Growth opportunities and professional development
Paid on the 1st and 16th day of the month (or the next business day)
California: $18 – $23/hr assuming 0-25 hours per week to start
Accrued paid time off and flexible hours
Transfer and promotional opportunities within the organization
Gym membership for self and immediate family
Retail and merchandise discounts
An equal opportunity employer embracing diverse voices and experiences
We are an equal opportunity employer that welcomes diverse voices and experiences aligned with the vision of our organization: Climbing. Community. Fitness. Love.