Front Desk Crew

We’re a rock climbing gym opening Winter 2024 in Vestal, NY,  looking for Front Desk Staff, but what we really want are people who recognize that stepping into our communities has the power to change lives. Crew members should exude a sense of warmth and be comfortable engaging diverse populations both at the front desk and on the floor. You will be the face of our gyms and be working in a team-centered, dynamic environment.

Experience in climbing isn’t a requirement but it is recommended. We are a gym founded by outdoor climbers and we believe in getting outside to climb just as much as we believe in the indoor gym community. How hard you climb is not a factor in your job, but you should have enough experience to speak the lingo, make safety calls, be familiar with gear and equipment, and be confident in your ability to learn and adapt. Above all else you need to have a strong desire to be part of The Pad community.

Our Mission:

To build immersive, self-reliant and interdependent experiences, spaces, and opportunities through climbing, community, fitness, and love.

You will be responsible for:

Balancing day-to-day customer service and crew tasks as directed by gym management
Creating welcoming and clean spaces for our members and guests based on the standards set by gym-level management
Networking with members and guests to deepen connections within the community
Stepping in and helping other departments that need an extra hand
Creating excellent sales experiences by executing gym and member orientations and understanding your impact to identify sales opportunities
Utilizing company resources to answer any questions that come up throughout the day and reaching out to Crew Manager when unable to find the answers on own
Providing feedback to Crew Manager and program leaders to improve processes and bring new ideas to the table
Facilitating paid and nonprofit groups when scheduled
Performing basic sales and computer software operations
Conducting thorough member and guest orientations of the facility and rules
Executing belay and lead tests as determined by the Program Director
Handling day to day customer concerns
Maintaining and overseeing safe practices in facility and confidently communicate with members and guests when safe practices are not being met
Representing the community and making a genuine effort create connections that support members, guests, and peers
Communicating with supervisors and peers about gym and your own needs, improvements, and goals
Helping capture content for social media that showcases the community and our day-to-day operations as determined by the needs of the business
You will be accountable for:

Ensure our gym is kept up to community standards and is a welcoming environment for all who choose to visit and follow our rules.
Checking communications in Asana and Email each time you work a shift
Standing up to strangers and those you care about when it comes to following rules and upholding the values of the company
Working as a member of a team, you will interact with other crew members as well as other department teams
Communicating with supervisors and peers about gym and your own needs, improvements, and goals
Actively seeking new opportunities to improve self and the community at large
Completing initial training board via Asana within 30 days of hire
You will be consulted for:

Policy development
Leadership strategy
Staffing needs
Community needs
Construction projects and space usage
You will be informed about:

Policy and procedure updates
Changes specific to the facility
Requirements:

Have a genuine interest in other people’s experiences
Experience with speaking to or working in a dynamic environment
Ability to tie knots and move across uneven surfaces and stairways
Able to lift 50 pounds
Lover of learning and a deep interest in improving things for those around them
Friendly, enthusiastic attitude, ability to exhibit warmth and empathy
Tech savvy enough to use and apply a wide variety of applications, including but not limited to, Approach, Google Drive, Gmail, When I Work, and Asana
Uphold company values and use the mission statement to guide decisions
Codeword: friendly
What we have to offer:

Growth opportunities
Paid bi-monthly on the 1st and 16th day of the month
NY $15-$17.50/ hour assuming 0 to 20 hours per week to start
Accrued paid time off
Flexible hours that you control
Transfer and promotional opportunities
Gym membership for self plus immediate family
Retail and merchandise discounts
We are an equal opportunity employer that welcomes diverse voices and experiences aligned with the vision of our organization: Climbing. Community. Fitness. Love.