Shift Manager

Hourly Position: $18 / hour (Starting rate)

Reports to:  Director of Operations

The Edge Rock Gym believes that rock climbing isn’t just an activity, it’s a communal experience. It’s not just about reaching up, it’s about reaching out to ensure that everyone gets the opportunity to have a positive and memorable climbing experience. Our mission is to create an inclusive and supportive atmosphere where community members feel comfortable exploring the world of rock climbing. The team mentality, respect, and positivity of our employees are fundamental to achieving this mission.

The Edge Rock Gym – Jacksonville is home to 8,500 sq ft of climbing: bouldering, lead, top rope, and auto belay. In addition to rock climbing, we offer general fitness, instruction classes, and youth programming.

As Shift Manager at The Edge Rock Gym, you will be responsible for fostering a friendly, organized experience for customers and staff. Your focus will be to provide excellent customer service, ensure safety standards in the climbing area are being met, and provide guidance to general employees.

Shift Manager Requirements:

• Must seek and accept, as well as give, critical feedback in a professional manner
• Great people skills
• Good communication skills
• Great risk management skills
• Must demonstrate a positive attitude and be a team player
• Ability to work on a dynamic team in a high-pressure environment
• Ability to delegate to General Employees in a respectful manner
• Ability to think critically about issues and solve them promptly
• Certified in First Aid, CPR, and AED (If you are not certified, The Edge will pay to get you certified)

Shift Manager Responsibilities:

• Be available to consistently set the example for General Employees
• Follow company safety protocols and best practices at all times
• Immediately address and solve any problems that arise during day-to-day operations. This includes but is not limited to Free solos, auto belays that go up, calling to request service for broken AC, and calling to request service for plumbing issues.
• Arrive and clock in 15 minutes before the time scheduled to open the facility or assist with shift changeover
• Unlock the facility and turn off the alarm during the morning shift
• Lock the facility and set the alarm during the closing shift
• Consistently and regularly analyze, propose, and implement any Front Desk-related Standard Operating Procedures (SOP), reporting to ownership as needed
  Attend (and contribute!) to Shift Manager meetings
• Strive to achieve a facility cleanliness level that is higher than our competitors in the region and maintain it
• Efficiently and accurately gather the deposit at night using the approved training
• Perform rescue using the Free Solo Procedure Plan
• Restock retail items throughout the shift as needed
• Input new stock into Rock Gym Pro(RGP)

Benefits

• Free Membership
• Free classes
• Industry discounts on gear