Hospitality Guide

Shift is looking to make a change in the climbing industry. We’re not trying to do the same thing everyone else is doing because we have a unique love for climbing, and we have an equal, if not greater, love for creating one of a kind, life changing places for really great people to work! This starts with our company culture, and we see you (the team) as the most important part of the business!

What is a Shift Hospitality Guide?

Shift Hospitality Guides (HGs) are cornerstones of the Shift experience. We seek to set a new industry standard for hospitality, care, and support for our community. Our HGs will be expected to be intimately familiar with all of the products and experiences we offer including the climbs on our walls (routesetting), instruction, events, retail, and more.

We won’t expect you to learn this on your own – with a great level of frequency, collaboration and support, all of our staff will work together to share knowledge of processes, experiences, and results so that everyone’s knowledge is elevated. This may look like forerunning with routesetters every week, frequent team meetings, participation in classes, or team outings. We expect our customers’ experience to be elevated so we, in turn, will work hard to ensure that our staffs’ experiences are elevated and their journeys are very well supported.

Every one of our employees will wear the HG “hat”, but they may have other “focuses” as well such as routesetting, programming, content creation, or events. This posting is for an exclusively HG position. If you have skills that may benefit Shift’s mission and goals in other ways, we’d love to hear about them or also have you apply for one of our dual roles! We are interested in entry level folks as well as those who may be ready to manage a hospitality team.

Responsibilities 

• Ensure that every member and guest feels welcome, at home, inspired, and supported for the duration of their time in our space. Our HG’s should have a passion for serving others and creating hospitable environments.
• Stay knowledgeable about Shift’s climbing product and every component of the experience we seek to create. Unlike “front desk” jobs at other gyms, we expect our Hospitality Guides to have intimate knowledge of the climbs on our walls and how they relate to our customers’ journeys so that they can help guide our guests and members whenever needed. Shift will support this endeavor through training, education, collaboration, and involvement in many aspects of the business including routesetting, instructions, and events.
• HG’s will be responsible for ensuring the cleanliness and upkeep of the facility as well as collaborating with other Shift employees on ways to improve the experience in our gym.
• Manage all front desk and cafe operations during their time at work – ensuring every member and guest receives the information and service they need that will allow them to make a decision that best suits their needs.
• Exude high levels of attentiveness to risk management, maintaining and overseeing safe practices in the gym and confidently communicating with customers when safe practices are not being met

The ideal candidate will 

• Feel that they share our core values – this is key for us.  Everyone we hire needs to have these values in their DNA (we can’t change DNA, so this is important 🙂 )
• Familiar with or is already a climber, or is eager and able to get interested in climbing
• Have work experience in hospitality or customer service, or exudes a natural passion for servicing and supporting other
• Holds self to high standards
• Interested in learning and growing
• Has a team mindset
• Is an outgoing person / a “people person” full of energy
• Has an relatively flexible schedule that will allow them to work some nights and weekends
• Be able to move 50+lbs on uneven surfaces
• We’re also interested in candidates who have social media management skills, content creation skills, or video/photography skills. If this is something you have, please let us know!

Compensation & Benefits  

We may fill this position with either part time or full time candidates.

The hourly rate for part time individuals is commensurate with experience.

In a move of differentiation, we aim to compensate for full time roles via a salary + benefits model.  Our salary range is $42,000 – $55,000 full-time, depending on experience, tenure, and related skill sets. It’s mandatory that members of our team stay healthy and psyched, so in addition, we will offer a comprehensive benefits package inclusive of bonuses, health insurance, 401k, and a handful of other benefits.

We will also be offering a generous paid time off package to our full time employees as well as a paid sabbatical after years of employment.

Other perks to working with Shift

• Opportunities for paid travel and professional development
• A supportive and collaborative work environment with a focus on work-life balance
• Membership at Shift for you and family members or partners in your household
• Discounts on cafe items, retail, gear, and events
• Pro deals with industry-leading brands

What do I do if I’m interested, or if I know someone who would be a killer addition to Shift?

Connect them with our Gym Director, Chase (chase@shiftclimbing.com).

Applicants should submit a resume alongside a short video of themselves talking about their related experiences, what excites them about Shift and the open position, and displaying their personality that they will bring to the Shift community!

Check out our Company Overview