Brand, Experience, & Content Creator

Shift is looking to make a change in the climbing industry. We’re not trying to do the same thing everyone else is doing because we have a unique love for climbing, and we have an equal, if not greater, love for creating one of a kind, life changing places for really great people to work! This starts with our company culture, and we see you (the team) as the most important part of the business!

What is Shift’s Brand, Experience, & Content Creator?

Shift’s Brand, Experience, & Content Creator (shortened to “Creator”) supports Shift’s Co-Founders, in our efforts to create a unique, inspirational, and iconic vibe inside and outside of our gym. Shift’s Creator will have a heavy hand in capturing and creating content for social media, websites, video channels, and other marketing materials. Ideally, this person will also exude community leadership skills and high levels of creativity around in-gym events and event management.

Shift’s creator must have their finger firmly on the pulse of the brand, vibe, and community and seek to differentiate Shift with their own unique and creative vision – both in house, through events and community management, and through digital platforms.

All Shift employees will play multiple roles as we believe it is imperative that individuals and departments within Shift are not siloed from one another. Everyone should feel like they are a part of the same team! We also believe that for any individual to have a great impact in their job, they must understand the product and experience as a whole. For these reasons, Shift’s full-time Creator will also play the role of Shift’s Hospitality Guide and hold all associated responsibilities. A part-time Creator may share fewer of these responsibilities.

Shift’s Creator will be expected to be intimately familiar with all of the products and experiences we offer including the climbs on our walls (routesetting), instruction, events, retail, and more. We won’t expect you to learn this on your own – with a great level of frequency, collaboration and support, all of our staff will work together to share knowledge of processes, experiences, and results so that everyone’s knowledge is elevated. This may look like forerunning with routesetters every week, frequent team meetings, participation in classes, or team outings. We expect our customers’ experience to be elevated so we, in turn, will work hard to ensure that our staffs’ experiences are elevated and their journeys are very well supported.

Responsibilities 

• Collaborate with Shift’s Co-Founders and Gym Director to capture, edit, and post photo, video, and other content in ways that represent Shift well, inspires our community, and helps us to stand out in the industry
• Create and manage fun, creative, and welcoming events that inspire our community
• Ensure that every member and guest feels welcome, at home, inspired, and supported for the duration of their time in our space. Our Creators should have a passion for serving others and creating hospitable environments.
• Stay knowledgeable about Shift’s climbing product and every component of the experience we seek to create. We expect all our staff to have intimate knowledge of the climbs on our walls and how they relate to our customers’ journeys so that they can help guide our guests and members whenever needed. Shift will support this endeavor through training, education, collaboration, and involvement in many aspects of the business including routesetting, instructions, and events.
• Help to ensure the cleanliness and upkeep of the facility during their time on the clock as well as collaborating with other Shift employees on ways to improve the experience in our gym.
• When acting as a Hospitality Guide, manage all front desk and cafe operations during their time at work – ensuring every member and guest receives the information and service they need that will allow them to make a decision that best suits their needs.
• Exude high levels of attentiveness to risk management, maintaining and overseeing safe practices in the gym and confidently communicating with customers when safe practices are not being met

The ideal candidate will 

• Feel that they share our core values – this is key for us.  Everyone we hire needs to have these values in their DNA (we can’t change DNA, so this is important 🙂 )
• Familiar with or is already a climber, or is eager and able to get interested in climbing
• Display extremely high levels of creativity demonstrated through social media; a photo, video, and design content portfolio; or similar
• Be skilled in photo and video capture
• Be skilled in graphic design, photo editing, video editing
• Bring with them knowledge of industry trends, practices, and experiences or be willing and able to learn these things quickly
• Exude a natural passion for servicing and supporting others
• Holds self to high standards
• Interested in learning and growing
• Has a team mindset
• Is an outgoing person / a “people person” full of energy
• Has a relatively flexible schedule that will allow them to work some nights and weekends
• Be able to move 50+lbs on uneven surfaces

Compensation & Benefits  

We may fill this position with either part time or full time candidates.

The hourly rate for part time individuals is commensurate with experience.

In a move of differentiation, we aim to compensate for full time roles via a salary + benefits model.  Our salary range is $42,000 – $55,000 full-time, depending on experience, tenure, and related skill sets. It’s mandatory that members of our team stay healthy and psyched, so in addition, we will offer a comprehensive benefits package inclusive of bonuses, health insurance, 401k, and a handful of other benefits.

We will also be offering a generous paid time off package to our full time employees as well as a paid sabbatical after years of employment.

Other perks to working with Shift

• Opportunities for paid travel and professional development
  A supportive and collaborative work environment with a focus on work-life balance
• Membership at Shift for you and family members or partners in your household
• Discounts on cafe items, retail, gear, and events
  Pro deals with industry-leading brands

What do I do if I’m interested, or if I know someone who would be a killer addition to Shift?

Connect them with our Gym Director, Chase (chase@shiftclimbing.com) or our Co-Founder, Jonathan (jonathan@shiftclimbing.com).

Applicants should submit a resume, examples of past work, and a short video of themselves talking about their related experiences, what excites them about Shift and the open position,  and displaying their personality that they will bring to the Shift community!

Check out our Company Overview