SENDER ONE FACILITIES MANAGER

Wage Scale: $66,560.00 – $75,000.00 Annual Salary

Overview:

A Facilities Manager is someone who is hard working, team-oriented, and self-driven. The ideal candidate comes with facilities management experience and is passionate about maintaining and improving industry-leading facilities that foster self-discovery and community through climbing, yoga, and fitness.

Responsibilities:

• Have overall responsibility for the general upkeep, maintenance, and improvement of all Sender One facilities;
• Hire, train, and manage Facilities Supervisors and Specialists;
• Lead, develop, and hold direct reports accountable
  Vet and hire contractors to perform specialized work;
• Perform cost and benefit analysis of projects and create proposals to present to the operations and executive teams;
• Execute against a budget with specified line items;
• Coordinate with the Construction Team on large scale, facility-based projects and new gym hand offs;
• Work closely with the Risk & Safety and Training & Development teams to ensure the facilities and the facilities team and Customer Experience staff meet or exceed risk, accessibility, and state and CWA compliance standards;
• Ensure facilities requests are resolved promptly and there is clear communication across teams;
• Prioritize projects and workflow at several locations according to Company and individual Facility needs;
• Coordinates with IT on cross departmental projects, and leaves room for Facilities Supervisor to aid with IT projects;
• Have overall responsibility for all building and facilities inspection schedules for all aspects of the physical spaces of Sender One facilities (Sender City elements, fire extinguishers, etc.);
• Have overall responsibility for all personal protective equipment (PPE) inspection schedules, including harnesses, auto belays, and top ropes.

Key Performance Indicators:

• Cleanliness Customer Satisfaction Score;
• Task Completion Rates for each Sender One Facility;
• Non-payroll Costs.

Profile:

• Passionate about climbing, maintenance, and cleanliness;
• Adaptive, organized, and able to manage time and projects effectively across multiple facilities;
• Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
• Work with a team, provide support to fellow team members, share ideas, and earn trust;
• Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;
• Works efficiently with attention to detail;
• Thinks independently and creatively;
• Functions at a high level in stressful situations;
• Gives praise, and constructive feedback immediately;
• Take initiative and have the drive to grow professionally.

Industry Experience:

• Project and budget management;
• Team leadership and management;
• Basic electrical, plumbing maintenance, carpentry, and general construction work;
• Ability to use a variety of tools and equipment necessary to maintaining the facility including hand tools and power tools;
• Top rope & lead climbing experience;
• At-heights rope working experience;
• Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;
• Knowledge of Rock Gym Pro software;
• Knowledge of Basecamp;
• Knowledge of Limble.

Time Commitment:

• Must be fully available to work 40-50  hours per week;
• Works regular facilities hours (8am-5pm) alongside their team at key facilities;
• Must have reliable transportation and be able to travel to All Sender One sites;
• Attends the weekly Operations meeting;
• Meets monthly at a specified location for VFT meetings;
• Meets weekly with Facilities Supervisors;
• Leads regular Facilities meetings;
• Must be able to attend the Mandatory All Staff Quarterly meeting.