Front Desk Staff

Front Desk Staff champion the art of customer service, flicking the wrist to create latte masterpieces, offering belay sessions, and wielding a broom, mop or vacuum to keep our facility looking its best. Our ideal candidate has a profound passion for sharing climbing and fostering community with everyone they meet.

This is a Part-Time Position with potential for 2 to 4 shifts per week.

DUTIES (INCLUDING, BUT NOT LIMITED TO):

-Providing exemplary customer service at all times
-Taking and managing bookings for belay sessions, programs, and events
-Keeping the facility squeaky clean and looking professional
-Making tea, espresso, lattes, cappuccinos, and serving snacks from the café
-Awareness and management of risk inherent to the gym; maintaining and overseeing safe practices in the gym and confidently communicating with customers when safe practices are not being met
-Belaying for belay sessions, and stepping in to instruct after-school Youth Programs as needed
-Supporting customers by matching them with retail products that suit their needs

KEY QUALIFICATIONS:

-You fondly reminisce about your recent job experience in customer service
-Current first aid and CPR certification
-A friendly disposition and teamwork mentality
-A strong sense of compassion mixed with respect for the rules that protect customers and the business
-A good sense of risk management inherent to climbing indoors (lead climbing experience required)

ADDITIONAL QUALIFICATIONS TO BE CONSIDERED:

-Experience using Rock Gym Pro climbing gym software (desired, not required)
-Association of Canadian Mountain Guides Climbing Gym Instructor Level 1 or 2
-BC FoodSafe certification

PERKS:

-Membership to Ground Up (for those who work 8 hours a week or more)
-Great discounts on gear, food and coffee
-Working with an incredible team of dedicated people whose main goal is to provide an awesome platform for serving and nurturing the Squamish climbing community

COMPENSATION:

Wage will be based on certification and prior experience. A $0.50/hour raise will be given to all new employees after the 3-month probation period. Starting wage is $18.70/hour

Expected start date: 2024-08-30