Routesetter – Part-Time

Greater Heights Climbing is seeking enthusiastic and dedicated Front Desk Staff Members to join our team! As the first point of contact for our valued customers, you will play a crucial role in creating a welcoming atmosphere and elevating the overall customer experience at our climbing gym. We are looking for individuals with a passion for the sport of climbing, a sense of responsibility to the success of Greater Heights, and a commitment to serving our community members.

Who is Greater Heights Climbing:

 We are an organization striving to bring climbing to greater heights in Madison, Wisconsin. As a new climbing facility opening in December of 2024, our goal is to start off on the right foot. We are primarily focused on hiring hard-working, motivated, and friendly staff, dedicated to the establishment of an environment in which everyone feels welcome. With this being a new venture, everyone should come prepared to contribute.

We plan to begin this journey through a commitment to our guests, members, and team, by utilizing our diverse experiences, and adapting to the ever-changing needs of the community.

Expectations: 

– Maintain open communication with the Greater Heights leadership team.
– Report directly to the General Manager.
– Effective communication with all parties involved, with an emphasis on respect and appreciation.
– Always conduct yourself professionally and with kindness.
– Promote gym programs, events, and merchandise to enhance member engagement and participation.
– Foster a positive environment that encourages community and camaraderie among climbers of all skill levels.
– Collaborate with team members to support gym operations and special events.
– Contribute ideas and feedback to help shape the gym’s programs and services as we grow.
– Actively promote safe climbing, belaying and gym practices.
– Responding to any safety concerns as soon as they arise.
– Must have weekend and weekday/night availability.

Responsibilities: 

– Greet and welcome all visitors with a warm and friendly demeanor.
– Manage check-ins, memberships, class registrations, and product purchases efficiently and accurately.
– Provide exceptional customer service by addressing inquiries, offering assistance, and ensuring a positive experience for all guests.
– Maintain a clean and organized front desk area.
– Perform regular janitorial duties around the gym focused on cleanliness and organization.
– Supervise the climbing floor and be vigilant for any safety concerns.
– Aid in implementing and enforcing facility rules.
– Support parties and other events.
– Perform orientations and proctor top rope and lead climbing tests.
– Assist in evacuation, first aid, or other emergency situations.
– Maintain a level of flexibility and adaptability on a daily basis.
– Responsibilities may temporarily change based on the needs of the business.

Knowledge, Skills and Abilities: 

– Strong communication skills
– Ability to adapt
– Ability to give and receive feedback in a professional manner
– High energy and enthusiasm towards rock climbing
– An affinity towards Greater Heights Core values, and organization philosophy
– Ability to lift heavy loads (50+ lbs)

Qualifications: 

– Strong focus on customer service and a commitment to elevating the customer experience.
– A personable and approachable demeanor, with a passion for making others feel welcome.
– Dedication to the future and values of Greater Heights Climbing.
– Ability to work in a fast-paced environment while maintaining a positive attitude.
– Excellent communication skills, both verbal and written.
– Active climbing enthusiasts are preferred but not required; we value soft skills and a positive attitude above all.
– Previous experience in customer service or a similar role is a plus, but not required.

What We Offer 

– A supportive and dynamic work environment where your contributions matter.
– The unique opportunity to have a direct impact on the success and growth of Greater Heights Climbing.
– Opportunities for growth and advancement within the Greater Heights community.
– Industry discounts through ProDeal affiliates.
– A free gym membership plus a secondary free membership to give to an individual of your choosing.
– Additional 10% off on retail.
– Scheduled work hours are dependent on availability as well as the needs of the business. Scheduled hours may range from 4-28 hours per week.

Hiring Process 

Post will close at on 12/02/2024
Tentative start date of 11/18/2024

Send your application and cover letter to Alexandra@ghclimbing.com

If you are excited about being part of a brand-new climbing gym and want to help shape its future, we would love to hear from you! Apply today to be part of the Greater Heights Climbing family.