General Manager – South Congress

Bouldering Project’s mission is to foster meaningful human connection with the most inspiring and inclusive climbing, movement, and community spaces. We care deeply about humans. We’re driven by the pursuit of better. We create joyful places and pathways for climbing, fitness, yoga, and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health, friendship, and purpose.

The General Manager is responsible for managing all aspects of operations, programming, and facilities of the Bouldering Project. The GM supervises the gyms’ management team, supporting employees at all levels of the organization in their roles and responsibilities. The GM is responsible for the continued development, improvement, and implementation of the systems, operations, and safety procedures at the gym. It is of paramount importance that the GM establishes and maintains a culture of collaboration, respect, quality-obsession, and safety among the gyms’ staff and community.

MANAGEMENT OVERSIGHT AND DIRECTION

• Lead the management team cohesively with the shared goal of running the highest-quality gyms in the industry.
• Drive continued development of new and progressive management and operations structures and practices.
• Develop and implement new and progressive workplace culture.
• Schedule management team via organized, economical, and efficient staffing systems.
• Nurture manager motivation and job satisfaction via dynamic leadership and support.
• Maintain accountability, discipline, and professionalism among managers and staff, and ensure management quality by participating in assessment and evaluation at all levels of the gym.
• Support continued professional development of the management team.
• Work consistently and closely with Bouldering Project
• Market Director and Support Team to ensure quality, consistency, and unity across the gym.

CUSTOMER EXPERIENCE

• Ensure exceptional customer service across all operational pathways.
• Collaborate with all levels of staff to align on and implement marketing strategies, branding, and customer experience standards.
• Collaborate with colleagues to build relationships with community contacts and companies for events and opportunities.
• Foster a welcoming, inclusive community and a sense of place within the walls of Bouldering Project.
• Ensure that customer experience remains the highest in the industry.

OPERATIONS DEVELOPMENT AND OVERSIGHT

• Develop and maintain organized, clean, and efficient operating systems.
• Ensure that facilities, IT, and equipment remain clean, functional, and in line with industry standards.
• Oversee all aspects of operations, events, instruction, and programs.
• Manage the company’s budget and satisfy ongoing reporting requirements.

EMPLOYEE EXPERIENCE

• Develop and drive communication structures to ensure that all staff are knowledgeable and capable.
• Oversee and participate in insurance, healthcare, and risk management execution.
• Ensure payroll is executed diligently and accurately.
• Schedule and facilitate staff, supervisor, and management meetings.
• Develop and support employee experience efforts from all levels of management.

RISK MANAGEMENT

• Serve as staff lead in Risk Management development and execution.
• Oversee incident reporting and reviews, safety reviews, emergency scenarios, and policy-writing.
• Act as Incident Commander in an emergency.
• Ensure all operations, programs, and events have sufficient emergency support through systems and notification sequences.

COMPENSATION & BENEFITS

• This is a salaried FTE position; employer subsidized health insurance
• Paid vacation Gym memberships for employees and a plus one
• Gear and merchandise discounts in-store and at local retailers
• A work environment where community, respect, and balance are core

DESIRED QUALIFICATIONS

• 1-3 years of previous AGM or GM experience preferred
• Experience managing budgets
• Bachelor’s degree preferred
• Experience in managing people in a retail environment preferred
• Possess a high degree of agency and creative problem solving
• Excellent organizational and project management skills

Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.