Location: Bridgeport PA
Position: Full-Time
Schedule: Wednesday to Sunday
About Us:
Reach is a vibrant and growing climbing gym, dedicated to creating a safe, fun, and welcoming environment for climbers of all levels. Our team is passionate about the climbing community and we’re looking for a Weekend Manager who shares this enthusiasm and is ready to help lead our gym operations during peak hours.
Position Overview:
As the Weekend Manager, you will oversee the day-to-day operations of the gym from Wednesday through Sunday, ensuring a smooth and positive experience for our members, guests, and staff. You’ll lead by example, ensuring safety protocols are followed, handling customer service inquiries, and managing a team of staff. You will also be responsible for maintaining quality control on events/parties, maintaining the facility, and assisting with any operational needs that arise.
Key Responsibilities:
- Oversee daily operations of the climbing gym, including facility cleanliness, equipment management, and safety protocols.
- Lead, motivate, and supervise a team of staff members to ensure excellent customer service.
- Provide hands-on support to customers, answer questions, and assist with climbing orientations or any specific needs.
- Ensure compliance with all safety regulations and ensure that safety measures are followed during all climbing activities.
- Assist with scheduling, staffing, and performance feedback for weekend team members.
- Handle customer service inquiries, memberships, and billing issues.
Coordinate and help plan weekend events, classes, and promotions. - Check in with group and party customers to ensure top customer service.
- Monitor the gym’s facilities, ensuring they are well-maintained and operational at all times.
- Troubleshoot any equipment issues or customer concerns in a timely and efficient manner.
Qualifications:
- Previous management or supervisory experience, ideally in a fitness, recreation, or climbing environment.
- Passionate about climbing and/or fitness with a strong understanding of safety practices in a climbing gym.
- Excellent communication and leadership skills with the ability to motivate and manage a diverse team.
- Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment.
- Availability to work Wednesday to Sunday, including evenings and weekends.
- CPR/First Aid certification is preferred, but can be obtained after hire.
Benefits:
- Competitive salary based on experience.
- Free gym membership and climbing privileges.
- Discounted gear and products.
- Opportunities for career growth and professional development.
- Fun and supportive work environment within a passionate climbing community.
How to Apply:
If you’re ready to join a dynamic team and help us continue to grow our climbing gym, please submit your resume and a brief cover letter outlining your experience and why you’re excited about the role.
