Programs Manager

Starting: mid-September
Work load: FT, starting at 32h
Pay-rate: $24-$29/hour DOE

Picture this: you step into your workplace, and someone cheers your name. Your students and their parents are climbing in their spare time and greet you enthusiastically. As you make your way to the staff room, you recognize most of the people in the gym and stop to chat with them. When you finally make it to the office, there’s a thank you card from a student. This is just the beginning of your day and a likely scenario for everyone working at HMB. Later, you’ll get to play-compete Instructors vs. Students during class, you’ll give feedback on instruction, draw from Instructors’ ideas on curriculum improvements, and you’ll work directly with the gym’s owners and leaders in all departments to make the educational projects in the Programming Department as impactful for everyone in this community as you & your team can.

If you are looking to apply your professional experience and enthusiasm to a tight-knit community and a place where seasoned climbers and newcomers interact in an organic way, this is the place for you! We’re family-owned, hyper-local, and unique in our efforts to foster community, inclusion, and growth for everyone.

Our next enthusiastic and dedicated Programs Manager will lead our team of Instructors and foster a fun and welcoming environment for programs of all ages. You’ll introduce the fundamentals of climbing, build a strong base, continue to develop skills and classes, invest in the progress of youth and adults, create a solid curriculum and ensure a highly-engaged HMB community experience.

Essential Duties and Responsibilities
The Program Manager is directly involved and responsible for the management and execution of all programs including youth programs, day/summer camps, adult classes, clinics, school partnerships at HMB, group events. This is a leadership position. Responsibilities include program development, oversight, instruction, and the continued growth of the Programs Department. The Program Manager is responsible for the hiring, training, and scheduling of the staff in their department.

Responsibilities include but are not limited to
Customer Experience

Oversee programs, classes, camps and group events
Communicate promptly and professionally with staff, participants, and parents
Request, adapt, and implement feedback from program participants
Actively facilitate, teach, and instruct all programs at HMB
Collaborate with marketing and operations to facilitate communication of objectives, needs, and concerns

Staff Development

Provide ongoing staff training and supervise and track its completion
Directly supervise all HMB classes and camps to ensure HMB’s programs meet expectations and reach their full potential
Recruit, interview, and hire Programs Staff
Regularly train and coach all Programs Staff on best practices, curriculum, and desired program outcomes
Hold regular 1-1s and performance reviews with instructors

Administrative

Create new, maintain and develop existing HMB programs
Work with other departments to help expand HMB programs
Serve as staff lead to support risk management in all programs
Additional tasks, as requested by Management

Qualifications & Preferred Experience

Must have a demonstrated passion for climbing and fitness on a personal basis
Minimum two years working in customer service and at least one year of management or supervisory experience in a climbing gym, fitness center, or camp program
Open availability to meet facility needs and special events as needed
Previous experience in hiring, training, and scheduling part-time staff
Ability to work independently and balance competing priorities with ease and flexibility
Strong organization skills and proficient with office programs and POS tools (Rock Gym Pro)
Excellent written and oral interpersonal communication skills. Must work well as part of a team

Perks

Free membership for employee
Free membership for employees spouse and children
Public transit free pass
Paid Time Off
Industry Benefits/Perks
Career development opportunities
Please send your resume/cover letter at jobs@halfmoonbouldering.com with the subject “Programs Manager” including any supporting documentation (certification, recommendations, etc.)