Job Title: General Manager
Location: Santa Rosa, CA
Job Type: Full-Time, Exempt
Reports To: Executive Committee
Compensation: $85,000 – $125,000/year, DOE
About Session
Session exists to deliver on the promise of “time well spent.” We aim to enhance the quality of life in our community by creating exceptional experiences through climbing, fitness, yoga, and social spaces. Our culture starts with our team, and we believe in developing people as passionately as we develop programs.
Primary Responsibilities
Management Oversight & Leadership
- Lead a high-performing management team with a shared vision of operational excellence.
- Develop and implement progressive operational and workplace culture strategies.
- Organize and maintain efficient management and staffing systems.
- Promote accountability, professionalism, and a high standard of leadership.
- Support professional growth across all levels through training, coaching, and feedback.
Customer Experience
- Ensure exceptional customer service and hospitality across all operations
- Align customer experience with brand identity and community values.
- Cultivate relationships with local groups, organizations, and event partners.
- Foster a welcoming, inclusive, and community-centered environment.
Operations Oversight
- Oversee all aspects of gym operations, including climbing, yoga, fitness, events, and instruction.
- Maintain clean, organized, and functional facilities, IT, and equipment.
- Manage the company budget, financial reporting, and cost-efficiency strategies.
- Drive innovation in systems and processes to ensure continued improvement.
Employee Experience
- Develop internal communication structures to keep staff informed and aligned.
- Oversee payroll, benefits, insurance, and compliance matters.
- Plan and lead team meetings at all levels to foster engagement and transparency.
- Lead staff development, retention, and performance strategies to ensure a healthy workplace.
Risk Management
- Serve as the primary lead for risk prevention, safety protocols, and emergency preparedness.
- Oversee incident reporting, safety reviews, and policy development.
- Act as Incident Commander during emergencies.
- Ensure all programs and events have robust safety and communication systems in place.
Qualifications
- Previous experience as an Assistant General Manager (AGM) or General Manager (GM) for 1-3 years is preferred.
- Experience managing budgets and leading multidisciplinary teams.
- Bachelor’s degree preferred.
- Excellent problem-solving, organizational, and communication skills.
- Passion for climbing, fitness, and community-building is essential.
Additional Details
- Flexible availability including evenings and weekends is expected.
- 1-month notice requested for extended time off (>5 days).
- Performance reviews conducted bi-annually; monthly strategy meetings with the Executive Committee.
- Commitment to a strong internal training structure and external growth advising.
Compensation & Benefits
- $85,000 – $125,000/year, depending on experience
Benefits Include:
- 50% employer contribution to health insurance (employee only)
- Paid Time Off: 3 weeks annually
- Paid Sick Leave: 27 hours/quarter (max 72 hours/year)
- Paid Holidays
- Short-Term Disability, Paid Family Leave, Workers’ Comp
- Free gym membership for employee + family
- Gear discounts and pro-deals
- Cal-COBRA benefits continuation
