General Employee Job Description
Hourly Position: $16 / hour (Starting rate)
Reports to: Shift Manager then Director of Operations
The Edge Rock Gym believes that rock climbing isn’t just an activity, it’s a communal experience. It’s not just about reaching up, it’s about reaching out to ensure that everyone gets the opportunity to have a positive and memorable climbing experience. Our mission is to create an inclusive and supportive atmosphere where community members feel comfortable exploring the world of rock climbing. The team mentality, respect, and positivity of our employees are fundamental to achieving this mission.
The Edge Rock Gym – Jacksonville is home to 8,500 sq ft of climbing: bouldering, lead, top rope, and auto belay. In addition to rock climbing, we offer general fitness, instruction classes, and youth programming.
General Employee
As a General Employee at The Edge Rock Gym, you will be responsible for fostering a friendly, organized customer experience. Your focus will be to provide excellent customer service, ensure safety standards in the climbing area are met, and ensure you are proactive in finding and accomplishing tasks.
General Employee Requirements:
- Must seek and accept, as well as give, critical feedback in a professional manner
- Great people skills
- Good communication skills
- Great risk management skills
- Must demonstrate a positive attitude and be a team player
- Ability to work on a dynamic team in a high-pressure environment
- Wear appropriate attire when on shift
- Set the example as a member of The Edge Rock Gym Jax staff
General Employee Responsibilities:
- Follow company safety protocols and best practices at all times
- Arrive 15 minutes before the time scheduled to open the facility or assist with shift changeover
- Strive to achieve a facility cleanliness level that is higher than our competitors in the region and maintain it
- Restock retail items throughout the shift as needed
- Greet customers when they enter the facility and thank them as they leave
- Efficiently process customer transactions
- Give thorough orientation to new customers
- Ensure the safety of customers inside the facility
- Complete items on the daily and weekly cleaning list each shift
- Bring unknown questions to your Shift Manager, don’t assume a policy or process
- Make appropriate changes to customer’s accounts
- Encourage customers to sign up for our Trial Membership
- Encourage customers to sign up for competitions
- Communicate with customers while on shift about sales and upcoming events
- Ensure all guests feel welcome
- Be able to effectively operate Rock Gym Pro (RGP)
When applying, please send a cover letter and resume.
Position Shift Times:
Weekdays: 11am-4pm & 4pm-10pm
Saturdays: 9am-4pm & 12pm-5pm & 4pm-10pm
Sundays: 11am-7pm
The shift times listed above are to provide an idea of necessary availability. While you won’t be expected to work every shift, these times are concrete for the start and finish of shifts.
Benefits
- Free Membership
- Free classes
- Industry discounts on gear
