EDGEWORKS CLIMBING
Locally owned and operated, Edgeworks has been a leader in the climbing gym industry since 2004. Together our four gyms – located in Seattle, Bellevue and Tacoma – consist of over 65,000 sq ft of climbing surface and offer the greatest variety of climbing, fitness, instruction, guiding and community in the region.
MISSION + VISION
To be the innovative leader of indoor climbing, outdoor adventure and fitness for the active community by providing exceptional customer experiences focused on climbing and community that challenge and inspire an active lifestyle.
CORE VALUES:
Community
A welcoming group of climbing enthusiasts, adventure seekers, and friends connecting through our shared interests in climbing, fitness and fun.
Professionalism
A focus on excellence; from staff training, accreditation, and program development to facility offerings, partnerships, and everything in between; going above and beyond to deliver quality experiences and knowledgeable staff.
Integrity
A commitment to do what we say and stay true to our word, ourselves, our goals, and our community.
Adventure
Our motivation for all things; providing the inspiration, the instruction, the venue, and the excitement to help everyone achieve their goals – inside the gym and outside.
General Summary:
The Assistant Manager works closely with the Gym Operations Manager and Shift Leaders to fulfill gym operational goals and ensure smooth operations of our front desk. The Assistant Manager works in collaboration with all staff, including Shift Leaders and Department Managers. They report to the Gym Operations Manager.
Core Functions:
- Perform, model and train outstanding customer service fitting with the Edgeworks Mission, Vision, and Core Values while constantly displaying a positive attitude.
- Support the operations team in all duties, specifically in scheduling, communications, goals, and policies/procedures.
- Advocate for all staff needs, suggestions and input to create an outstanding staff experience.
- Become an expert on company processes, products, software, and customer experience.
- Maintain a clean facility that best represents the Edgeworks customer experience and brand
Principal Activities:
FRONT DESK MANAGEMENT
- Perform as an expert on all Edgeworks memberships, programs, products and retail offerings to the extent that the Assistant Manager can train other staff and field questions from interested guests and climbers alike.
- Work regular desk shifts to stay up-to-date on front desk needs, changes, etc.
- Create the staff schedule for Front Desk and Groups/Events for review by the Gym Operations Manager.
- Lead weekly meetings with the Shift Leader team. Communicate and train on all new/updated products, processes and promotions. Seek regular feedback from Shift Leaders.
- Communicate regularly with the Gym Operations Manager and other Department Managers. The Assistant Manager acts as the direct line from all part time staff and Shift Leaders to the management team.
- Work with the management team to keep the Daily Beta updated and relevant.
CUSTOMER EXPERIENCE
- In collaboration with the Gym Operations Manager, act as a key contact for members and guests.
- Perform desk duties in the most efficient, positive, and productive manner possible with the goal of providing customers with a consistent and excellent experience at Edgeworks.
- Key contact and customer service for all groups and events.
- Maintain a clean facility that will support the Edgeworks Mission to provide a superior facility and exceptional service.
TRAINING/EVALUATION
- Assist in onboarding new staff by bringing them up to company standards of proficiency and customer service.
- Train Shift Leaders on new and updated products, processes, and procedures and ensure that they have the information they need to train part time staff.
- Coordinate/train for all Groups/Events, including Monthly Socials, Special Events, Group Climbing, Lock-ins, and Merit Badge Courses.
- Manage and report on difficulties staff members experience in retaining and executing company processes.
- Evaluate staff as they develop and provide timely and meaningful feedback.
Qualifications:
- 2 Years related leadership experience.
- Excellent oral and written communication skills.
- Experienced and proven team contributor.
- Self-motivated with proven ability to balance multiple, simultaneous priorities.
Employment Status:
- Full-time (Hours may include working evenings, weekends, and/or after hours)
- Paid Time Off
- Salary: $72,000-$75,000 per year
- Medical Benefits
- 401(k) Retirement Plan
- Industry Benefits/Perks
- Edgeworks membership and discounts
